Brandon Ambrosino

Brandon Ambrosino

Freelance journalist

Pop culture, religion, books, film, tech

  • 55
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55
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Ritzhotelkey article
Quartz

Why the disappearance of hotel room keys marks the end of hospitality

A virtual key is the latest innovation for an industry that prizes efficiency of service. But the move is also a departure from what guests really want in a hotel stay: personalization.